Q：機場接送於訂車確認後如何付款？
**A：**請您於下車後將現金支付給司機，若您有需要先行支付費用的需求，我們可提供車隊匯款帳號給您，讓您先行付清。
Q: How do I pay after confirming an airport transfer booking?
A: Please pay the driver in cash after drop-off. If you prefer to pay in advance, we can provide a bank account for payment.
Q：如何知道機場接送預約成功了？
**A：**若您使用我們網站的「線上預約」功能，在您預約完成機場接送服務之後，我們將會立即與您聯繫。而之後也會使用 Line 與您做後續的溝通，我們有專業的 Line 客服隨時為您服務。打電話預約的乘客，我們亦會請您加入我們的 Line，以便後續聯繫。
Q: How do I know if my airport transfer reservation is confirmed?
A: After submitting your reservation online, we will contact you immediately and follow up via LINE. Phone reservations will also be confirmed and followed up via LINE.
Q：如何取消機場接送服務，會產生額外費用嗎？
**A：**若因故需要取消服務，請盡快於出發前 24 小時通知。可透過 LINE 聯繫我們；若通知過晚，導致車輛已出發或發生調度損失，將酌收部分車資補償。
Q: How can I cancel a reservation? Will there be extra fees?
A: Please cancel at least 24 hours in advance via LINE. Late cancellations may result in partial compensation fees if the vehicle has been dispatched.
Q：如何修改機場接送預約服務？
**A：**請於出發前 12 小時前通知我們修改內容，您可使用 Line 與我們聯繫，我們的客服會即時為您處理。
Q: How can I modify my reservation details?
A: Please inform us at least 12 hours in advance via LINE. Our customer service team will assist you immediately.
Q：如果乘客的航班延誤或取消了該怎麼辦？
**A：**若您的航班延誤或取消，請立即用 Line 告知我們，我們會重新安排車輛。除非遇不可抗力因素，否則不會取消服務，請務必提早聯絡以利安排。
Q: What should I do if my flight is delayed or canceled?
A: Please notify us via LINE as early as possible. We will re-arrange your transfer unless affected by force majeure.
Q：預約機場接送需要提供哪些資訊？
**A：**請提供用車日期、航班資訊、接送地點、乘客姓名、聯絡電話、人數與行李數，越完整能越快安排。
Q: What information is required to book a transfer?
A: Please provide the travel date, flight details, pickup/drop-off location, passenger name, contact number, number of passengers, and luggage count.
Q：是否提供收據或報帳用的乘車證明？
**A：**如有報帳需求，請於預約時備註，我們可提供電子或紙本收據。
Q: Can I get a receipt or proof of ride for reimbursement?
A: Yes, please mention this during booking. We can issue a digital or paper receipt.
Q：是否可指定司機或車種？
**A：**如您有特定司機或車種偏好（如休旅車、九人座），請於預約時備註，我們會盡量安排，但不保證一定能配合。
Q: Can I choose a specific driver or vehicle type?
A: You may note your preference during booking. We will try to accommodate your request but cannot guarantee it.
Q：是否有提供嬰兒座椅或兒童安全座椅？
**A：**有提供兒童安全座椅（限 1~2 座），請提前預約說明需求。服務免費，但需依可調度車輛為準。
Q: Do you offer child safety seats?
A: Yes, we provide 1–2 child seats upon request. Please book in advance. Availability depends on vehicle scheduling.
Q：可以搭載寵物嗎？有額外收費嗎？
**A：**小型寵物可用寵物籠搭乘，大型寵物需事先溝通，若造成車輛清潔需求可能酌收費用。
Q: Can I bring pets? Is there an extra fee?
A: Small pets in carriers are allowed. For larger pets, please contact us in advance. Cleaning fees may apply.
Q：是否提供高鐵或飯店接送服務？
**A：**有的，我們提供高鐵站、飯店、客運站等接送，與機場接送相同流程，可於預約時選擇上下車地點。
Q: Do you provide transfers to/from train stations or hotels?
A: Yes. We offer transfers to/from HSR stations, hotels, and bus terminals. Please specify the location when booking.
Q：深夜或清晨的班機也能接送嗎？
**A：**我們 24 小時營運，深夜或凌晨班機皆可接送，建議提前預約以利安排。
Q: Do you operate during late night or early morning hours?
A: Yes, we operate 24/7. Please book in advance so we can arrange accordingly.
Q：是否可一次預約多趟接送？
**A：**可以，如您需安排來回或多日用車，請一併提供所有日期與時間，我們會統一安排與報價。
Q: Can I book multiple transfers at once?
A: Yes. For round trips or multi-day use, please provide all dates and times in one request. We’ll handle everything together.